Client Services Account Manager
We’re looking for an exceptional Client Services Account Manager to join our small and dynamic team based in London. If you think you fit the bill and are looking for an exciting role, working with a hugely successful (we’ve won three awards in the past month!) employee wellbeing company, then drop us a line with your cv and a covering letter to [email protected].
JOB DESCRIPTION
Client Services Account Manager (full time)
About the team and company
Elevate is the UK’s leading employee wellbeing provider, set up and run by two female entrepreneurs in 2017. We deliver practical, research driven and tailored wellbeing programmes to global clients from our London-based office. We work with over 30 global health and wellbeing experts and deliver a No Fads, No Jargon and No judgement approach to wellbeing.
About the role
We are seeking a skilled Client Services Account Manager with at least 3 years of account management experience, with a track record of naturally building relationships with high profile clients. They will take ownership of the pre and post-sale side of our customer relations, drive customer satisfaction and retention and work closely with the Elevate directors to support them in day to day tasks.
The duties of the Account Manager include:
- Introductory meetings with potential clients
- Creating and writing proposals for sales leads
- Being up to date with new training programmes and being able to talk confidently about them to potential clients
- Support the team with various logistically and operational tasks
- Contract management; creating, excecuting and filing for clients and experts
- Invoice management; creating, executing and keeping Xero records up to date
- Co-ordinating all aspects of the delivery phase of wellbeing programmes including liaising with experts and clients
- Updating account activities and client information using the company CRM (Capsule) and Mailchimp
- Regularly liaising with our Social media manager to update them on new projects, business won, offerings, awards etc
- Optimise and tweak processes as required to deliver a great client experience
What we’re looking for
- A high-level of customer service with excellent communication and exceptional account handling
- A high level of attention-to-detail and supremely organised
- Excellent written and spoken communication skills
- A pro-active worker, with strong self-management skills
- Someone who can work with us at least one day per week in our Central/South London offices
Essential
- Dynamic and flexible
- Friendly, warm and positive
- Interest in health and wellbeing
- Self-starter
- At least 3 years in a client service account management role
- Ability to create new proposals in keynote or powerpoint
- Accounting software experience
- Ability to build trusting and authentic relationships with our current and new client base
Preferable
- Knowledge of Mailchimp, LinkedIn and Instagram
- Excel, word, keynote and powerpoint skills
- London based
What you’ll get in return
- Salary – up to £35k per annum
- Holidays – 25 days plus birthday and bank holidays
- Flexible hybrid working – given the nature of this role, we would expect you to work with us from a Central/South London location at least one day a week, and the other days remotely
- Regular team events
- Regular training (including Mental Health First Aid as a minimum)
- Pension
- Small, friendly team
HOW TO APPLY
Please send your CV and a covering letter detailing why you think you are suitable for this role to [email protected].
